Preparation
The future of Health is not only having hospitals that have the best technology, but also having the best technology to be able to have the same care as in a hospital in our own homes. That hospitalized at home This is a concept that has been revolutionized in recent years, motivated by many factors, such as the increase in chronically ill patients, the rise of telemedicine during the pandemic, and most importantly, the arrival of new tools related to artificial intelligence (AI ) that allow great strides to be made in a short time. very short.

AI-based voice virtual medical assistant enables automation of phone calls and patient follow-ups

This is the case AI based virtual voice medical assistant, which enables phone call automation and patient monitoring. Specifically, it is a tool designed to enhance the monitoring capacity and prioritization of nurses and case managers. In this way, it is possible to call patients independently and inform the treatment team about their signs, symptoms and vital needs. Examples of such tools are LOLA, company virtual clinical assistant tucuvi, is present in large health systems in Spain, Portugal and the UK. With over 1 million conversations with patients, it has managed to free up to 70% of the nursing team’s time dedicated to monitoring patients.

This device will be one of the protagonists during the third edition of the World Hospital at Home Congress. This is an initiative of GEMS (Global Education of Medicine and Science), an organization that supports and collaborates with world experts to deliver the right content at the right time by providing the necessary resources and format to deliver a high-quality learning experience. In this meeting, experts from Tucuvi will participate in various congress activities.

This tool has contributed to reducing hospital stays by 26%, and a 30-day re-hospitalization rate of over 50%.

for starters, Dr. Jorge RiquelmeTucuvi’s person in charge of Business Development will give a presentation Efficiently scale patient management in Home Hospitalization Units (UHD) with LOLA, a conversational AI-based clinical voice assistant. Also, nurse Ignacio VanaclochaTucuvi users in the UHD Unit of the Hospital Universitario y Politénico la Fe de Valencia, will present the poster Automated telephone follow-up of chronic patients through an artificial intelligence voice virtual assistant: A pilot case. Also Dr. Maikel Ayo González will participate in the session Technology for UHD with talk LOLA virtual assistant. Voice and artificial intelligence for monitoring palliative patients at home.

«We believe that it is not enough to have hospitals that have the latest technology, but that this technology needs to be brought into patients’ homes, so that they can receive the same care as in a hospital, but from the comfort of their homes. . The miniaturization of technology and advances in Artificial Intelligence have an important role to play in the future of healthcare in the home environment,” he said. Manuel Miron, chairman of the congress. And added: «LOLA is a tool that allows patients to be controlled without having to interact directly with them. In other words, control and monitoring processes are automated and improve maintenance. Its main value is that it allows for more planned attention and identifies the circumstances that should be prioritized».

LOLA virtual assistants have achieved compliance rates of over 95% across UHDs where they are implemented

New solution for UHD

Hospitalization at home not only benefits patients by allowing them to be surrounded by their loved ones, but also has a positive impact on the healthcare system as a whole. By reducing the number of hospitalizations and length of stay, home care programs help ease the burden on hospitals, and reduce the costs of the healthcare system in general.

Evidence confirms that home inpatient units increase their capacity as measures such as early hospital discharge, home monitoring or expansion of outpatient surgical techniques are implemented. However, to increase the adoption of these measures, tools are needed to improve patient information collection and prioritize care, as well as to reduce the daily workload of healthcare professionals in manual patient monitoring.

LOLA can help hospitals ensure that patients receive consistent, high-quality care while maintaining the essential human touch.

In this regard, the LOLA virtual assistant, with over 60,000 patients treated and present in more than 25 health systems, has achieved adherence rates of over 95% across the various UHDs it employs. Among its benefits in the home care field are the ability to automate morning follow-up calls, free up time for medical staff to do them and help them focus on the most complex patient needs.

In this way, LOLA can help hospitals ensure that patients receive consistent, high-quality care while maintaining the essential human touch. In some cases, they have contributed to reducing hospital stays by 26%, and 30-day re-hospitalization rates of over 50%.

In the words of Marcos Rubio Rubioco-founder and Chief Technology Officer of Tucuvi: «Our clinical team works closely with clinical teams from each HDU to adapt the process to the needs of patients and programs. In this way, we help them scale this program, prioritize and most importantly serve more patients efficiently and safely. We have very good reception by both professionals and patients. The latter rated our solution 4.8 out of 5, and the professionals registered on the platform use it on a daily basis.”