Thousands of customers HSBCin the UK, reported that they were unable to access some mobile and online banking services, which is the latest in a series of similar problems that UK entities have experienced.

Place net Downdetector, which tracks service outages, reported that complaints began shortly after 7 a.m. (Greenwich Mean Time) and peaked at more than four thousand at 9am, with hundreds of customers complaining of problems by 4pm.

HSBC acknowledged the problem.

“We are working hard to restore service HSBC UK’s online and mobile banking services, including enabling online card purchases via the app,” said a spokesperson for the bank.

“We understand that this is really frustrating for some of our customers, and we apologize for the inconveniencehe added. The failure was caused by “an internal system issue,” according to the spokesperson.

Consumer advocates say problem in the UK’s largest bank is very serious considering it is one of the busiest shopping days in the country.

“This disruption from HSBC will be a real headache for many of its customers. In the worst cases, this can prevent people from making essential payments like rent and bills, but this is also the case on Black Friday, one of the world’s busiest shopping days. this year,” said Sam Richardson, deputy editor of consumer advocacy magazine Which?

In recent years, regulators and politicians They have repeatedly asked banks to avoid problems like thisat a time when lenders are reducing their physical presence and encouraging customers to rely on digital services.

GSMM