MOBILE PHONE was in the middle of a storm due to a complaint that went viral through one of the most popular forums Internet. A user in the UK reported that a recent firmware update on his printer was causing it to crash because it was not using a genuine brand of ink cartridge. The surprise was great when its publication became a thread where more people joined in complaining about the actions of this tech company.
As can be seen in the original post published at Reddit and in the next few comments, a recent update of this device’s internal software has caused the appearance of an alarming message. “A non-HP chip has been detected”, is what this window indicates, which does not allow the printer to be used until the generic cartridge has been replaced with an authorized one from that brand. In addition, complaints have already appeared in support forums MOBILE PHONE.
HP is in a new controversy
In the forum post, the user mentions the following: “MOBILE PHONE has updated its printer to disallow non-HP inks. They no longer display the ‘we cannot guarantee quality’ message, but instead completely cancel printing until the HP ink cartridge is inserted. After contacting HP, I was told this was caused by the recent ‘update’ of all printers.”
At this time, it’s unclear which printer models will be affected by the new firmware update or their actual scope. The user who started the thread, which already has over 900 comments, is from great Britain and show that technical support from MOBILE PHONE told him that “this is the latest update they are distributing to all their printers” and it can’t be removed.
for now, MOBILE PHONE has yet to issue an official response to the matter.
that never ends
The legal battle for the right of consumers to use generic ink cartridges for their printers or not has been a constant debate for several years and MOBILE PHONE is also part of it. In March 2016, the company released an update for its printers that ended up causing thousands of users using cartridges compatible with their devices to have to seek official assistance to use them.
Cory Doctorowmain promoter of Electronic Border Foundationwrote a letter to the CEO at the time MOBILE PHONE to request that he rescind this act, which he accepted. The case ended with the company being fined $1.5 million United States of America and with other actions against it in Europe.
However, MOBILE PHONE He’s not the only one who has been embroiled in this controversy over the past two decades. in 2002, lexmark sued Static Control -cartridge manufacturers- and marked the scandalous times in which printer manufacturers’ brands were like eps and the cartridge is half full or Canyon that attacks generic cartridge vendors in Amazons.
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