Connect Group has consolidated its entry into the short list of world leaders in the BPO (business process outsourcing) sector by 2022. The company founded by José María Pacheco reach approx revenue approaching 2,000 million euros after Comdata integration. The goal for the current financial year is to sustain this growth, exceed 2,100 million euros and reach a ebitda (profit before tax and depreciation) more than 300 million euros.
“In January this year, Jesus Vidal Barrio appointed CEO the group becomes the first executive, after consolidating the team and launching the integration under the Konecta Group”, the company points out. Post transaction -which becomes effective at the end of October- Konecta achieved a “presence in 24 marketswith more diversification and scale, and with strengthened commercial, technological and production capacities, both in Europe, Africa and Latin America, increasing the capacity to provide ‘nearshore’ and ‘offshore’ services”.
At the moment foreign businesses represent 75% of revenue and its employees number 140,000 (86% outside Spain). «Comdata’s business integration plans and operations are progressing at expected levels, digital service offerings have been opened for the Italian, French and UK markets, including digital marketing solutions, collection management processes in a fully digital way, Big Data and Artificial Intelligence solutions as well applied to voice, among other services”.
In parallel, the company concluded an agreement with «top-level technology partners to forge ahead in the adoption of advanced solutions and technologies such as collaborative solutions, Cloud infrastructure deployed in the world of customer management, and artificial intelligence-based applications and virtual agents.” The company provides ‘Analytics as a Service’ services including generative AI tests (such as ChatGPT).
US growth
“All these initiatives strengthen the group’s ‘Technology Centers’ in Colombia, Brazil, Spain and Italy”. the group too advanced in its business development in the United Stateswith brands from the retail, fashion, communications, remote surveillance and utilities sectors, leveraging production centers located in Latin America.
“The scale achieved with the Comdata integration has allowed us to add new ones multilingual centercurrently has ‘multilingual hubs’ in Spain, Portugal, Morocco, Hungary, Romania, Albania, France, UK, Colombia and Mexico serving global clients.”
The company plans to invest 300 million euros in the next four years to develop advanced production centers such as ‘Smart Sales Center’ (digital service only). “We satisfied with the progress of the integration with Comdatawe work as a team”, says the company’s CEO, Jesús Vidal.
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