I have Post in several media outlets on January 27, in which I criticized the management at Helse Midt-Norge and at St. Olav for lack of preparation and change management in the preparatory work to adopt the Health Platform. The former secretary general of ICT Norway, the organization of the interests of suppliers, among others, health services, has made counterclaim so full of factual errors that I have to respond. I am well informed about this project as the head of the Cooperation Council for the selected municipality and have followed the work closely for several years. My criticism is not directed at employees, and we must respect the fact that such changes are difficult and challenging to implement while maintaining near-full operations. But it is the manager’s responsibility to properly prepare employees and provide them with working conditions that will enable them to learn to master the new system.

State guarantee

Hoff claims that my motivation to promote the Health Platform is financially conditioned. The wellness platform is part of a national e-health strategy and there has been wide political agreement nationally about the project. Therefore, the state also guarantees that the municipalities that join the cooperation will not collect bills for those who do not participate. Therefore it is not an “economic disaster” if other cities don’t join. The state has guaranteed this.

Problem solved

Hoff went on to mention the “reality” that was supposed to be unreadable patient information and criticized the Healthcare Platform and the undersigned for being careless. It was true that the main reason was the system of several doctors who would exchange messages with St. Olav had not yet been upgraded to current messaging standards by the time the Health Platform arrived. Now the issue has been resolved, but user error and lag cannot be ruled out. Unfortunately, the media is less interested in reporting on errors that have been corrected.

And speaking of errors: where did Hoff get his 9,500? Could it be the number of inquiries to Platform Health’s support center, which are repeated as “errors” in some media?

Does not affect the city government

Hoff claims that the technology was developed in the 70s. Epic’s company is roughly the same age as Microsoft’s, but Epic’s systems are upgraded four times a year and are used in 2,700 hospitals around the world. In recent years, among other things, it has been launched in several hospitals in the UK. The company has nearly 10,000 employees continuously developing the system and has now developed the software especially for the Norwegian city, well integrated into the shared solution they will have with the hospital.

Hoff claims that the budget has exploded, but the US Helseplattformen project and company have not yet crossed the line. Helse Midt-Norge will naturally see increased costs as hospitals delay further introductions. It should not affect the city government.

Not trying to scare

Nobody is trying to “scare the municipality” with Doculive’s system dying to black. Doculive is not used in municipalities. This is a system in which the Helse Midt-Norge hospital is the last user in the world, and will cease to exist when all hospitals are on the Health Platform. The city government is replacing other systems, some of which are also out of date.

If by informed inquiry he meant St. Olav, then he should clarify that. To my knowledge, no serious irregularities have been uncovered in the seven municipalities that use the system.

Also read

Health platform postponed: – We know there will be increased costs

Also read

Platform of health and sins of neglect

Also read

Not allowed on vacation this fall: – We perfectly understand the reaction of employees

Also read

Why did we introduce shared patient records?