VErbium Technology is a company created in Barcelona and specializing in conversational artificial intelligence. It has nearly one hundred workers and offices in Spain, United Kingdom, United States, Mexico, and Brazil, and with clients worldwide.

They specialize in conversational artificial intelligence.

• Yes, we offer a solution for companies to be able to serve their customers automatically over the phone and be able to analyze the quality of the service they offer.

Who are your customers?

• Large companies – telecommunications, financial institutions, government or public agencies and, in general, any company with a large number of subscribers – that want to offer better telephone service.

What volume of calls do these companies handle?

• We have clients answering over a million calls a day with our technology.

What solutions do you offer?

• Automatic attention, analysis and transcription of calls.

What advantages do they bring?

• Our clients achieve reduced costs and improved quality of care for their users.

Verbio Technologies is present in more than 45 countries

How do they do it?

• Our value proposition is based on advanced technology – being able to copy and understand with great accuracy what users are saying – combined with experience putting these solutions into production in high demand environments.

They analyze voices for patterns and it becomes more and more like conversing with a person. How does that benefit the company? And for the end customer?

• We provide a communication channel where people can request what they need without long waits and with a very high quality of service. In addition, we analyze calls to detect problems that may occur in the telephone service and then solve them.

Does the virtual assistant adapt to every client?

• Yes, the calling needs of airline or telephone company customers are very different, and the assistant must be able to understand and provide answers with those needs in mind.

What else are you planning to innovate from AI and speech recognition?

• This is a historic moment for AI. With the emergence of GPT-3 and then GPT Chat and GPT4, everyone has seen the incredible opportunities that exist. These technological capabilities allow us to envision a future where automated services will be able to achieve higher levels of personalization of communications with each user based on their needs and previous conversations they have had with the system. We are living in an exciting moment in the development of this sector and we will be able to see the changes quickly.

Was it easy for you to get here?

• Doing is never easy. In our case, BBVA have supported us from the very beginning and have accompanied us in this growth to date. ❐